Veterinary Receptionist

Reception | Charlotte, NC

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Riverbend Veterinary PetCare Hospital is hiring a full-time or part-time Veterinary Receptionist to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and veterinary procedures and a passion for improving the lives of pets and their owners.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • All the benefits you deserve—medical, dental, vision, retirement. For full-time employees.
  • Paid time off. Take the time you need to recharge. For full-time employees.
  • Employee pet discount because we know your pets are family, too.
  • 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications. 

Schedule: Part-time (20-25 hours/week) and Full-time (35-40 hours/week) opportunities. These are the available shift options

  • Monday, Tuesday, Thursday, Friday: 7:45 AM - 5:30 PM

  • Alternating Wednesdays: 10:00 AM - 7:00 PM

  • Alternating Saturdays: 7:45 AM - 2:00 PM

  • Team members will have one day off during the week every week.

Key Responsibilities: 

  • Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

  • Previous experience as a veterinary receptionist is preferred
  • Strong organizational and multitasking skills
  • Ability to maintain a calm, professional, and positive demeanor

About Riverbend Veterinary PetCare Hospital

Our TotalBond family understands that the strongest relationships, with both pets and people, are built on trust. In addition to diagnostic and preventative services, we offer laser therapy, digital radiography, ultrasound and more. We are focused on making sure our doctor team has the equipment and training to provide the highest level of care. Our hospital is AAHA accredited and our team is trained on low stress handling and we are certified as Feline Friendly.
 
As a new team member, you will be met with the cutest patients and a team that treats each other like family. We celebrate our success—both personal and professional—and support each other on tough days. This support means that our hospital is ready to welcome you with open arms or provide support and mentorship to a new graduate.