Veterinary Receptionist

Reception | Horsham, PA

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Family Pet Clinic is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide our patients with the level of care we would demand for our own pets, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Guardian voluntary benefits
  • Professional development opportunities 
  • Employee pet discounts! Because we know your pets are family, too.

Schedule: This is a full-time position, Monday through Friday, with rotating Saturdays and two evening shifts per week. The hospital’s hours are Monday to Thursday, 9:00 AM to 7:00 PM, Friday from 8:30 AM to 5:00 PM, and Saturday from 8:30 AM to 12:00 PM.

Key Responsibilities: 

  • Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

  • Previous experience as a veterinary receptionist is required.
  • Strong organizational and multitasking skills
  • Ability to maintain a calm, professional, and positive demeanor

About Family Pet Clinic

Family Pet Clinic, with locations in Southampton, Feasterville, and a brand-new facility opening in Horsham in 2025, is a full-service veterinary practice that has happily served dogs, cats, and their owners for over 25 years. We take great pride in our modern services and amenities, our incredible