Veterinary Receptionist

Middlesex Veterinary Center is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide a unique variety of superior and compassionate pet care services for our patients and their families. Expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.

 Salary: $18.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:This full-time position offers 40 hours per week, with the expectation that the candidate is flexible to work any shift. The hospital operates Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 8:30 AM to 12:00 PM.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Middlesex Veterinary Center

Middlesex Veterinary Center is a full-service small animal veterinary hospital where we understand the special role your pet plays in your family. We are dedicated to becoming your partner in your pet's health care and it is our commitment to provide quality veterinary care and sound advice throughout the life of your pet. Our services and facilities are designed to assist in routine preventive care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical, dental, and surgical care as necessary during his or her lifetime.